mk33 Privacy Policy

This Privacy Policy ("Policy") is a formal document explaining how mk33 platform ("Service", "we") manages the personal data of players ("you", "user") who use the service.

By using mk33's services, you are considered to have agreed to the terms and data handling practices set out in this policy. If you do not agree, you must not continue using our services.

This policy should be read together with our Terms and Conditions and Responsible Gaming policy. Please revisit this policy from time to time — if we make changes, we will update them on this page.

mk33 collects the following categories of data from you in order to provide services and ensure the safety of account holders.

2.1 — Data You Provide Directly

• Name (full name or username)
• Email address
• Phone number
• Date of birth (to confirm you are 21+)
• Payment account details related to cash transactions (KBZPay, Wave Money, AYA Pay, CB Pay)
• Messages, complaints, and customer service submissions you send us

2.2 — Data Collected Automatically

• IP address and network connection data
• Browser type and version
• Device identification data (Device ID)
• Time spent on the platform and pages visited
• Gaming history and deposit/withdrawal financial patterns
• Cookies and similar tracking technologies

2.3 — Data Received from Third Parties

For anti-money laundering and security purposes, some personal data may be received from third-party providers when conducting KYC (Know Your Customer) checks. This data is also handled in accordance with this policy.

mk33 uses your personal data only for the following purposes.

• Account Registration and Management — Creating, verifying and maintaining your player account
• Financial Transactions — Processing deposit and withdrawal checks, refunds and money transfers
• Security and Fraud Prevention — Protecting against money laundering, suspicious financial activity and platform abuse
• Customer Support — Handling your questions, complaints and issue resolutions
• Legal Requirements — Fulfilling legal and regulatory obligations
• Platform Improvement — Analysing usage to improve our services (without personal identification)
• Communications — Sending policy updates, service notices and personal notifications

For any purpose other than those listed above, we will notify you in advance and request your consent before using your personal data.

mk33 does not sell your personal data to third parties. However, limited disclosures may be made in the following situations.

4.1 — Service Providers

We may share data, in accordance with this policy, with companies that help us deliver our services — including payment processors such as KBZPay, Wave Money, AYA Pay and CB Pay, KYC verification services, server providers and external IT contractors. They may only use the data for the purposes we direct.

4.2 — Legal Requests

Personal data may be disclosed as required by law when necessary to comply with a court order, legal directive or official request from a government authority.

4.3 — Business Mergers and Ownership Changes

If mk33 is acquired, merged with, or subject to an asset transfer involving another organisation, personal data may be transferred to the successor. You will be notified in advance, and the successor must handle the data under a privacy policy consistent with this one.

4.4 — With Your Consent

If your personal data needs to be shared for any reason outside the situations above, we will request your consent in advance.

The mk33 platform uses cookies and similar technologies to improve your experience.

mk33 retains your personal data only for as long as necessary. The duration depends on the purpose and applicable legal requirements.

• Account Data — Retained from the date of account closure until the relevant legal retention period expires
• Financial Records — Retained for an extended period as required by law, given the volume of transactions involved
• Customer Support Records — Retained for a reasonable period after the issue is resolved
• Cookie and Analytics Data — Deleted when the cookie period or session expires

After the data retention period ends, personal information will be securely deleted or converted into a form that cannot identify any individual.

mk33 has put in place technical and organizational security measures to protect your personal information.

• SSL Encryption (TLS Encryption) — All data you send to the platform is protected with SSL/TLS protocol
• Access Control — Only staff members who strictly need it can access your data
• Data Monitoring — Monitoring and audit systems are in place to detect unauthorized access and data breaches
• Staff Training — Staff receive regular training on privacy protection and data security
• Secure Server Infrastructure — Data is stored on protected server systems

If we become aware of a data breach, we will notify you as quickly as possible and take protective steps immediately. We acknowledge that no company can guarantee 100% data security, and we will do everything within our power to handle any situation that arises.

Every player using the mk33 platform has the following rights regarding their personal information.

To exercise any of these rights, please contact us at [email protected]. We will review what we can action in accordance with legal requirements and proceed accordingly.

mk33 services are intended for players aged 21+ only. We do not knowingly collect personal information from anyone under 21 for any purpose.

If you believe a person under 21 has created an account on our platform, please contact us immediately at [email protected]. Upon becoming aware of this, we will delete all relevant data and close the account.

mk33 may update this privacy policy from time to time. Changes may be made in response to legal updates, new technologies related to our services, or changes in how we operate.

If there is a significant change, players will be notified via an alert when they log in, or in advance by email. Continued use of the platform after any changes will be considered acceptance of those changes.

The date this policy was last updated is shown at the top of this page. We recommend reading our policy regularly — it is the best way to stay informed about how your personal information is protected.